In dialogue with our stakeholders

The interests and viewpoints of our stakeholders

Because we are active in the Living, Working and Connecting segments, we deal with a broad spectrum of stakeholders. Our stakeholder engagement policy underlines our commitment to actively listening to our stakeholders and engaging in a dialogue with them. By maintaining an ongoing dialogue, we try to understand the views, concerns and expectations of our stakeholders.

These discussions help us to align our sustainability initiatives, projects and processes more effectively with their interests. The insights from these dialogues help us when we conduct due diligence processes and assess what is truly important to us and our stakeholders. You can find more information in the ‘In dialogue with our stakeholders’ section of our Sustainability Report.

In 2024, we engaged in a dialogue with our stakeholders in various ways, as outlined per stakeholder group in the table below. A number of recurring topics of discussion included: our business strategy ‘Together towards 2030’, the financial targets for 2027, safety in the built environment (from design to realisation) and of our employees, and developments in the field of sustainability.

Stakeholder  

Type of dialogue

Goal

Topics of discussion

Clients and customers

  • Several contact moments per year at different levels

  • Strengthen the relationship (long-term cooperation)

  • Gain insights into specific requirements and expectations (clients)

  • What value is attached to products/ services and where are improvements possible (clients)

  • Gaining insight into future ambitions and strategy, and how to respond to them

  • General market developments

  • Social developments

  • User surveys

  • Specific client developments

  • Together towards 2030 strategy

  • Safety

  • Sustainable procurement policy

Executive Board, employees, works council and trade unions

  • Employee appraisal cycle (2x)

  • Works council (including consultative meetings with the directors

  • Several contact moments

  • Regular consultations with trade unions

  • The perceptions and experiences of employees (Executive Board /employees)

  • The most important topics (working conditions, reporting procedures and pensions) (Works Council)

  • Collective labour agreement negotiations, collective interests of employees (trade unions)

  • Improving the well-being of employees, sustainable workplace and performance of the organisation

  • Employee development & priorities

  • Health, Safety, Well-being, Environment, communications, social affairs, strategy and finances

Shareholders, other capital and guarantee providers, special interest groups, banks and analysts

  • Shareholders‘ meeting (1x)

  • Extraordinary shareholders’ meeting (1x)

  • Analyst meetings (shareholders)

  • Regular meetings

  • Several contact moments

  • Participation in roadshows

  • Promoting trust, transparency and cooperation

  • Open communication about financial performance, risks/opportunities and strategic goals (shareholders)

  • Transparency regarding creditworthiness, cash flow (banks, other capital providers)

  • Providing insight into business strategy and performance (analysts)

  • Financial and non-financial performance and expectations

Suppliers and subcontractors

Several contact moments per year at different levels

  • Strengthen cooperation, promote mutual understanding

  • Guarantee quality, reliability and sustainability of the supply chain.

  • Innovation

  • Sustainability

  • Chain responsibility

  • Market developments

  • Security

  • Security of supply

(Local) Government bodies and political community

Multiple contact moments per year at different levels

  • Maintain a constructive relationship and work together on shared goals.

  • Creating mutual understanding, alignment and cooperation on issues that concern the organisation and the community.

  • Housing market developments

  • Infrastructure in the Netherlands

  • Energy transition

  • Nitrogen

  • Environmental impact

  • Safety

Industry organisations, research and educational institutions

Consultation with both subject specialists and boards and programme managers

  • Promoting cooperation, knowledge sharing and innovation

  • Contributing to the development of the sector

  • Social developments

  • Trends

  • Sustainability

  • Labour shortages

  • Image/reputation

  • Training

  • Technology

Civil society organisations

Several contact moments per year at board level

  • Collaborate on social challenges

  • Promote mutual understanding and contribute to sustainable and inclusive solutions.

  • Environmental impact

  • Biodiversity

Local residents,
local communities,
end-users

  • Residents’ evenings

  • Construction Day

  • Online dialogue

  • Limiting potential negative impact

  • Contribute to sustainable, social and economic development.

  • Gain insight into concerns, expectations and wishes regarding the impact of our activities on the living environment (residents/local communities)

  • Understanding how products and services are experienced and where improvements are needed (end users)

  • Accessibility

  • Sustainability

  • Safety

  • Innovation

  • Energy transition

Impact of our projects on the local environment

  • Community communications

Heijmans recognises and acknowledges the importance of a meaningful dialogue with stakeholders about all aspects of the strategy and more specifically the sustainability-related aspects of our strategy. In that context and to implement best practice 1.1.5 of the Dutch Corporate Governance Code, we drew up a policy on stakeholder dialogue related to sustainability. This policy can be found in the Governance section of the Heijmans website under Codes, Articles of Association and Regulations (Heijmans.nl/en/).

The appendices include an explanation of the partnerships and Public-Private Partnerships (PPP) in which we are active.