KPI table

	Critical Performance Indicator	Concrete targetss ≥ 2022	Material aspect	SDG	Qualitative / Quantitative	Actual 2020	Actual 2021	Target 2022	Actual 2022	Target 2023 onwards	Explanation / definition	Sources / reference
	BETTER
	Financial
	Revenue (x € bn)		8	8.12	Quantitative	1.7	1.7		1.8		Income from realisation of projects (in proportion to the progress of the projects) and sales of goods (mainly homes and land).	Financial statements
	Order book (x € bn)		8	8.12	Quantitative	1.9	2.1		2.4		The total share of works in progress not yet completed and projects acquired but not yet in progress at reporting date.	Finance & control
	Underlying EBITDA (x € mln)		8	8.12	Quantitative	85	106		126		Underlying EBITDA is the operating result before depreciation and including the EBITDA from joint ventures, excluding revaluation of real estate and land, reorganisation expenses, book profits on the sale of entities and other non- operational results that the group considers exceptional.	Financial statements
	Solvency		8	8.12	Quantitative	29%	30%		29%		Capital base (equity plus the cumulative preference share capital) compared to total assets.	Financial statements
	Safety
1	Number of accidents: total incl. subcontractors	1.2	5	12	Quantitative	85	66	<50	71	-30%	Total number of accidents on Heijmans projects according to SCC definitions.	IRES
2	Number of fatal accidents	1.2	5	12	Quantitative	0	0	0	1	0	Total number of fatal accidents on Heijmans projects (including subcontractors).	IRES
3	Incident frequency (IF figure)	1.2	5	12	Quantitative	3.7	3.8	<3	2.7	<2	IF: number of accidents resulting in absenteeism of at least one day per million hours worked according to SCC definitions	IRES
4	Safety ladder	3	5	12	Qualitative						External methodology applied by stichting NEN (the Royal Netherlands Standardisation Institute).	10.1.1 Safety
	Risk management & process improvement
5	Homes delivered with zero snagging points		14	9.11	Quantitative	54%	46%	50%	37%	100%	Percentage of total number of homes delivered with zero snagging items in reporting year.	SMILE
6a	Client appreciation Rijkswaterstaat		14	9.11	Quantitative	8.2	8.3	8.5	NA	NA	Score given by RWS, consisting of a weighted average based on a methodology validated by them.	RWS
6b	Client appreciation Rijksvastgoedbedrijf		14	9.11	Quantitative	> 2020	9.4	9	NA	NA	Score given by RVB, consisting of a score for the Laan op Zuid project in Rotterdam (no score in 2022 as project has been delivered)	RVB
6c	Client appreciation Schiphol - Infra		14	9.11	Quantitative	> 2020	9	9	8.1	>7,5	Score given by SCHIPHOL, consisting of a weighted average based on a methodology validated by them.	SCHIPHOL
6d	Client appreciation ProRail		14	9.11	Quantitative	7.6	7.8	8	7.5	>8,5	Score Score given by ProRail, consisting of a weighted average based on a methodology validated by them.	PRORAIL
6e	Client appreciation private home buyers		14	9.11	Quantitative	7.3	7.2	7.5	6.8	>7,5	Average score from surveys sent by Heijmans. The underlying methodology has been changed compared with last year.	GrowPromotor
7a	Procurement spend with subcontractors with valid SCC certificate		5	12	Quantitative	98%	100%	100%	100%	100%	Percentage of total procurement spend with subcontractors with a valid SCC certification, excluding procurement spend on combination projects	ESIZE/SAP
7b	Procurement spend with preferred suppliers		12	12	Quantitative	52%	57%	60%	55%	>55%	Percentage of total procurement spend with preferred suppliers,excluding the category non-procurement	ESIZE/SAP
	Quality of the organisation
9a	Staff turnover (%) at own request	6	13	8	Quantitative	4.58%	4.60%	3.70%	5.97%	<4,0%	The number of employees who leave on their own initiative in proportion to the average number of employees (excl. interns) over a period of one year.	Workday
11	Total absenteeism	7	13	8	Quantitative	4.73%	4.66%	<4%	5.04%	<4,0%	Number of absentee days compared to available number of calendar days. Health and Safety Service guidelines for measuring absenteeism rates.	VerzuimSignaal
12	Training costs in mln (total)		13	8	Quantitative	2.9	2.9	NA	4.9	NA	Training costs according to registration Heijmans Academy.	SAP
13	Employee engagement 2022 > 2019	8	13	8	Quantitative		+25 NPS			> benchmark	The eNPS (e stands for employee) shows to what extent employees are ambassadors for their employer. This asks the question "How likely are you to recommend Heijmans as a good employer to others?".	2DaysMood
14	Diversity: % women		16	8	Quantitative	12.90%	13.90%	>14%	14.30%	>14%	The percentage of women in proportion to the total number of employees (excl. interns) on the final day of the reporting period.	Workday
	SMARTER
18	Spending on innovation (x mln)		9	9	Quantitative	10.4	8.3	NA	12.6	NA	Spending on innovation group and business areas in € mln.	SAP
	Digitalisation
20	New data-driven services successfully launched in the market	10			Quantitative	4	9	>10	17	>10	Number of data-driven services successfully launched in the market.	Finance & control
21	Number of subscriptions based on data-driven services in the user phase	11			Quantitative				727	>700		Provided by Infra
	Production technology
22a	Concept homes - delivered	12	9.12	9	Quantitative	846	613	>650	776	>750	Number of concept homes delivered	Concept team
25	Hours shifted from on-site to off-site (%)	12			Qualitative						Indicator in development.	10.2.2 Production technology
	SUSTAINABLE
	Energy
26	Absolute CO₂emissions scope 1+2 + business kilometres + air travel	13	1,2,6	7.11	Quantitative	42,507	27,995	<22.000	26,082	<23,500	SKAO CO₂performance ladder, GHG protocol. In tonnes CO₂.	SAP
27	Average CO₂emissions of homes delivered	15	1.2	7.11	Quantitative	1,409	1,021	<1.021	932	<450	Average CO₂ emission of homes delivered in 2020. In kilogrammes CO₂.	EPC and BENG software
	Materials
33	Total amount residual materials	18	3	11	Quantitative	24,915	25,197	<24.000	19,004		ENCORD Construction Waste Measurement Guide for definitiions (including operational waste, no excavations), measured in tonnes.	Provided by waste processors
34	Separation of residual materials at building sites	18	3	11	Quantitative	71%	81%	>75%	74%	> 75%	ENCORD Construction Waste Measurement Guide (including operational waste, no excavations ), measured in tonnes.	Provided by waste processors
35	Reuse residual materials after transport	18	3	11	Quantitative	89%	88%	>90%	90%	> 90%	Sustainable reuse is defined as raw material for the generation of green energy. On the basis of waste profile Renewi; incl. quantity Sita and other waste processors. On the basis of tonnage. Landfill waste and grey electricity excepted.	Provided by waste processors
36	Procurement spend with preferred suppliers with signed sustainability statement		7,11,12	12	Quantitative	93%	96%	100%	95%	100%	Percentage of total procurement spend with preferred suppliers with a framework contract and a signed sustainability statement. Excluding procurement spend in combination projects.	ESIZE
38	Packaging that can be reused or recycled	17	3	11.12	Qualitative							10.3.2 Materials
39a	CPG-score GGB homes - concept homes	18	3	11.12	Quantitative	7.8	7.5	7.5	7.7	NA	CPG score GGB homes - concept homes (1-10).	10.3.2 Materials
39b	CPG score GGB homes - non-concept homes	18	3	11.12	Quantitative	7	7.1	7.1	7.2	NA	CPG score GGB homes - non-concept homes (1-10).	10.3.2 Materials
40	Asphalt recycling	19	3	11.12	Quantitative	60%	67%	70%	70%		The technically feasible share of recycled asphalt in the total asphalt. Target is to be able to produce asphalt that consists of 60% recycled asphalt.	10.3.2 Materials
41	Concrete recycling	19	3	11.12	Quantitative	30%	75%	75%	80%		The technically feasible share of recycled concrete in the total concrete. The target is to be able to produce concrete that consists of 30% recycled concrete.	10.3.2 Materials
42	Heijmans Raw materials & Materials: Transaction volume traded via Matching Materials (€ K)		3	11.12	Qualitative							10.3.2 Materials
	Space
43	Area developments with Greenlabel A or B	20	2.4	11	Quantitative	NA	0%	NA	100%		All our own developments in the design or realisation phase (and where we are part of the area operation) have NL Greenlabel/Site Label A or B.
44	Projects in which climate adaptation and biodiversity initiatives have been applied (#)	21	2.4	11	Quantitative	10	19	>19	22		Projects that involve the application of one or more initiatives that add value to biodiversity or climate adaptation.
45	Climate adaptation and biodiversity propositions that have been developed and will be applied (#)	21	2.4	11	Quantitative			NA	2		Number of propositions that include the development of climate adapation and biodiversity initiatives
46	Showcases - minimum of three per year right across the entire company	22	9.12	11	Quantitative			NA	5		Number of new showcases in the field of KAN.
	Other
	Score transparency benchmark		11	12	Quantitative	12	19	19	19		Ranking in the transparency benchmark of the Ministry of Economic Affairs and Climate.	Ministry website
	% sustainable timber used	16	3	9	Quantitative	98.70%	99.80%	99.80%	99.80%		Percentage of sustainably certified timber (FSC/PEFC) in relation to the total timber purchased according to supplier statements.	Procurement spend

Explanation KPI table:

Since 2018, Heijmans has used EBITDA as the definition of result.
Safety: the IF figures include combined projects calculated pro rata.
Client satisfaction: the Ministry of Public Works and Waterways has adjusted its methodology for measuring satisfaction, so we have not included a result in the annual report for this client.
CO₂ measurement: Heijmans applies the conversion factors taken from the CO2emissiefactoren.nl website.
CO₂ measurement: to measure and report on CO₂ emissions, Heijmans uses the division into scopes of the Green House Gas (GHG) protocol. Scope 1 covers the emissions from fuels we purchase and consume ourselves (mainly gas, petrol and diesel). Scope 2 covers CO₂ emissions resulting from the use of electricity (we do not cause these CO₂ emissions, as they are generated by the power company). Scope 3 covers the CO₂ emissions from homes delivered. This only includes projects where Heijmans was also the client, and so can determine the ambition level.
In 2021, the Dutch government introduced new amended legislation (BENG). Both EPC and BENG can be converted to the same indicator (average CO₂ emissions of the delivered home), guaranteeing continuity in measurements.
CO₂ measurement: the CO² emissions amounted to 26,082 tonnes, (25,925 of which in scope 1 and 157 of which in scope 2 (incl. business travel kilometres and air travel kilometres)). This includes part compensation for the electricity purchased through the purchase of certificates. Without compensation, emissions would have amounted to 32,161 tonnes.
Waste: the amount of residual material reported result from residual material processors. This pertains to the period from January 2022 through November 2022. The December figures have been estimated, as in previous years.
Waste: the total amount of residual material is a material aspect and is therefore reported in the annual report. It has proven impossible to link this with concrete reduction targets in recent years, due to the high level of dependence on the nature of the projects offered (including or excluding demolition). Via its activities in the field of LEAN design and circular construction, Heijmans does target the minimisation of waste and high-grade processing of residual material flows in the design phase. Heijmans also actively targets the reduction of the amount of packaging materials.
Heijmans has participated in the development of the NL Greenlabel instrument right from the start. Throughout the development, the instrument has gained nuance (not just the area label, but also the site label differentiate in the various development phases of an area), and the measuring method and KPIs have been adjusted.