KPI table

 

Critical Performance Indicator

Concrete targetss ≥ 2022

Material aspect

SDG

Qualitative / Quantitative

Actual
2020

Actual 2021

Target 2022

Actual
2022

Target 2023 onwards

Explanation / definition

Sources / reference

 

BETTER

 

Financial

 

Revenue (x € bn)

8

8.12

Quantitative

1.7

1.7

1.8

Income from realisation of projects (in proportion to the progress of the projects) and sales of goods (mainly homes
and land).

Financial statements

 

Order book (x € bn)

8

8.12

Quantitative

1.9

2.1

2.4

The total share of works in progress not yet completed and projects acquired but not yet in progress at reporting
date.

Finance & control

 

Underlying EBITDA (x € mln)

8

8.12

Quantitative

85

106

126

Underlying EBITDA is the operating result before depreciation and including the EBITDA from joint ventures, excluding
revaluation of real estate and land, reorganisation expenses, book profits on the sale of entities and other non-
operational results that the group considers exceptional.

Financial statements

 

Solvency

8

8.12

Quantitative

29%

30%

29%

Capital base (equity plus the cumulative preference share capital) compared to total assets.

Financial statements

 

Safety

1

Number of accidents: total incl. subcontractors

1.2

5

12

Quantitative

85

66

<50

71

-30%

Total number of accidents on Heijmans projects according to SCC definitions.

IRES

2

Number of fatal accidents

1.2

5

12

Quantitative

0

0

0

1

0

Total number of fatal accidents on Heijmans projects (including subcontractors).

IRES

3

Incident frequency (IF figure)

1.2

5

12

Quantitative

3.7

3.8

<3

2.7

<2

IF: number of accidents resulting in absenteeism of at least one day per million hours worked according to SCC
definitions

IRES

4

Safety ladder

3

5

12

Qualitative

External methodology applied by stichting NEN (the Royal Netherlands Standardisation Institute).

10.1.1 Safety

 

Risk management & process improvement

5

Homes delivered with zero snagging points

14

9.11

Quantitative

54%

46%

50%

37%

100%

Percentage of total number of homes delivered with zero snagging items in reporting year.

SMILE

6a

Client appreciation Rijkswaterstaat

14

9.11

Quantitative

8.2

8.3

8.5

NA

NA

Score given by RWS, consisting of a weighted average based on a methodology validated by them.

RWS

6b

Client appreciation Rijksvastgoedbedrijf

14

9.11

Quantitative

> 2020

9.4

9

NA

NA

Score given by RVB, consisting of a score for the Laan op Zuid project in Rotterdam (no score in 2022 as project has been delivered)

RVB

6c

Client appreciation Schiphol - Infra

14

9.11

Quantitative

> 2020

9

9

8.1

>7,5

Score given by SCHIPHOL, consisting of a weighted average based on a methodology validated by them.

SCHIPHOL

6d

Client appreciation ProRail

14

9.11

Quantitative

7.6

7.8

8

7.5

>8,5

Score Score given by ProRail, consisting of a weighted average based on a methodology validated by them.

PRORAIL

6e

Client appreciation private home buyers

14

9.11

Quantitative

7.3

7.2

7.5

6.8

>7,5

Average score from surveys sent by Heijmans. The underlying methodology has been changed compared with last year.

GrowPromotor

7a

Procurement spend with subcontractors with valid SCC certificate

5

12

Quantitative

98%

100%

100%

100%

100%

Percentage of total procurement spend with subcontractors with a valid SCC certification, excluding procurement spend on combination projects

ESIZE/SAP

7b

Procurement spend with preferred suppliers

12

12

Quantitative

52%

57%

60%

55%

>55%

Percentage of total procurement spend with preferred suppliers,excluding the category non-procurement

ESIZE/SAP

 

Quality of the organisation

9a

Staff turnover (%) at own request

6

13

8

Quantitative

4.58%

4.60%

3.70%

5.97%

<4,0%

The number of employees who leave on their own initiative in proportion to the average number of employees (excl.
interns) over a period of one year.

Workday

11

Total absenteeism

7

13

8

Quantitative

4.73%

4.66%

<4%

5.04%

<4,0%

Number of absentee days compared to available number of calendar days. Health and Safety Service guidelines for
measuring absenteeism rates.

VerzuimSignaal

12

Training costs in mln (total)

13

8

Quantitative

2.9

2.9

NA

4.9

NA

Training costs according to registration Heijmans Academy.

SAP

13

Employee engagement 2022 > 2019

8

13

8

Quantitative

+25 NPS

> benchmark

The eNPS (e stands for employee) shows to what extent employees are ambassadors for their employer. This asks the question "How likely are you to recommend Heijmans as a good employer to others?".

2DaysMood

14

Diversity: % women

16

8

Quantitative

12.90%

13.90%

>14%

14.30%

>14%

The percentage of women in proportion to the total number of employees (excl. interns) on the final day of the
reporting period.

Workday

 

SMARTER

18

Spending on innovation (x mln)

9

9

Quantitative

10.4

8.3

NA

12.6

NA

Spending on innovation group and business areas in € mln.

SAP

 

Digitalisation

20

New data-driven services successfully launched in the market

10

Quantitative

4

9

>10

17

>10

Number of data-driven services successfully launched in the market.

Finance & control

21

Number of subscriptions based on
data-driven services in the user phase

11

Quantitative

727

>700

Provided by Infra

 

Production technology

22a

Concept homes - delivered

12

9.12

9

Quantitative

846

613

>650

776

>750

Number of concept homes delivered

Concept team

25

Hours shifted from on-site to off-site (%)

12

Qualitative

Indicator in development.

10.2.2 Production technology

 

SUSTAINABLE

 

Energy

26

Absolute CO2 emissions scope 1+2 + business kilometres + air travel

13

1,2,6

7.11

Quantitative

42,507

27,995

<22.000

26,082

<23,500

SKAO CO2 performance ladder, GHG protocol. In tonnes CO2.

SAP

27

Average CO2 emissions of homes delivered

15

1.2

7.11

Quantitative

1,409

1,021

<1.021

932

<450

Average CO2 emission of homes delivered in 2020. In kilogrammes CO2.

EPC and BENG software

 

Materials

33

Total amount residual materials

18

3

11

Quantitative

24,915

25,197

<24.000

19,004

ENCORD Construction Waste Measurement Guide for definitiions (including operational waste, no excavations),
measured in tonnes.

Provided by waste processors

34

Separation of residual materials at building sites

18

3

11

Quantitative

71%

81%

>75%

74%

> 75%

ENCORD Construction Waste Measurement Guide (including operational waste, no excavations ),
measured in tonnes.

Provided by waste processors

35

Reuse residual materials after transport

18

3

11

Quantitative

89%

88%

>90%

90%

> 90%

Sustainable reuse is defined as raw material for the generation of green energy. On the basis of waste profile Renewi;
incl. quantity Sita and other waste processors. On the basis of tonnage. Landfill waste and grey electricity
excepted.

Provided by waste processors

36

Procurement spend with preferred suppliers with signed sustainability statement

7,11,12

12

Quantitative

93%

96%

100%

95%

100%

Percentage of total procurement spend with preferred suppliers with a framework contract and a signed sustainability
statement. Excluding procurement spend in combination projects.

ESIZE

38

Packaging that can be reused or recycled

17

3

11.12

Qualitative

10.3.2 Materials

39a

CPG-score GGB homes - concept homes

18

3

11.12

Quantitative

7.8

7.5

7.5

7.7

NA

CPG score GGB homes - concept homes (1-10).

10.3.2 Materials

39b

CPG score GGB homes - non-concept homes

18

3

11.12

Quantitative

7

7.1

7.1

7.2

NA

CPG score GGB homes - non-concept homes (1-10).

10.3.2 Materials

40

Asphalt recycling

19

3

11.12

Quantitative

60%

67%

70%

70%

The technically feasible share of recycled asphalt in the total asphalt. Target is to be able to produce asphalt that
consists of 60% recycled asphalt.

10.3.2 Materials

41

Concrete recycling

19

3

11.12

Quantitative

30%

75%

75%

80%

The technically feasible share of recycled concrete in the total concrete. The target is to be able to produce concrete
that consists of 30% recycled concrete.

10.3.2 Materials

42

Heijmans Raw materials & Materials: Transaction volume traded via Matching Materials (€ K)

3

11.12

Qualitative

10.3.2 Materials

 

Space

43

Area developments with Greenlabel A or B

20

2.4

11

Quantitative

NA

0%

NA

100%

All our own developments in the design or realisation phase (and where we are part of the area operation) have NL Greenlabel/Site Label A or B.

44

Projects in which climate adaptation and biodiversity initiatives have been applied (#)

21

2.4

11

Quantitative

10

19

>19

22

Projects that involve the application of one or more initiatives that add value to biodiversity or climate adaptation.

45

Climate adaptation and biodiversity propositions that have been developed and will be applied (#)

21

2.4

11

Quantitative

NA

2

Number of propositions that include the development of climate adapation and biodiversity initiatives

46

Showcases - minimum of three per year right across the entire company

22

9.12

11

Quantitative

NA

5

Number of new showcases in the field of KAN.

 

Other

 

Score transparency benchmark

11

12

Quantitative

12

19

19

19

Ranking in the transparency benchmark of the Ministry of Economic Affairs and Climate.

Ministry website

 

% sustainable timber used

16

3

9

Quantitative

98.70%

99.80%

99.80%

99.80%

Percentage of sustainably certified timber (FSC/PEFC) in relation to the total timber purchased according to supplier
statements.

Procurement spend

Explanation KPI table:

  • Since 2018, Heijmans has used EBITDA as the definition of result.

  • Safety: the IF figures include combined projects calculated pro rata.

  • Client satisfaction: the Ministry of Public Works and Waterways has adjusted its methodology for measuring satisfaction, so we have not included a result in the annual report for this client.

  • CO2 measurement: Heijmans applies the conversion factors taken from the CO2emissiefactoren.nl website.

  • CO2 measurement: to measure and report on CO2 emissions, Heijmans uses the division into scopes of the Green House Gas (GHG) protocol. Scope 1 covers the emissions from fuels we purchase and consume ourselves (mainly gas, petrol and diesel). Scope 2 covers CO2 emissions resulting from the use of electricity (we do not cause these CO2 emissions, as they are generated by the power company). Scope 3 covers the CO2 emissions from homes delivered. This only includes projects where Heijmans was also the client, and so can determine the ambition level.

  • In 2021, the Dutch government introduced new amended legislation (BENG). Both EPC and BENG can be converted to the same indicator (average CO2 emissions of the delivered home), guaranteeing continuity in measurements.

  • CO2 measurement: the CO2 emissions amounted to 26,082 tonnes, (25,925 of which in scope 1 and 157 of which in scope 2 (incl. business travel kilometres and air travel kilometres)). This includes part compensation for the electricity purchased through the purchase of certificates. Without compensation, emissions would have amounted to 32,161 tonnes. 

  • Waste: the amount of residual material reported result from residual material processors. This pertains to the period from January 2022 through November 2022. The December figures have been estimated, as in previous years.

  • Waste: the total amount of residual material is a material aspect and is therefore reported in the annual report. It has proven impossible to link this with concrete reduction targets in recent years, due to the high level of dependence on the nature of the projects offered (including or excluding demolition). Via its activities in the field of LEAN design and circular construction, Heijmans does target the minimisation of waste and high-grade processing of residual material flows in the design phase. Heijmans also actively targets the reduction of the amount of packaging materials.

  • Heijmans has participated in the development of the NL Greenlabel instrument right from the start. Throughout the development, the instrument has gained nuance (not just the area label, but also the site label differentiate in the various development phases of an area), and the measuring method and KPIs have been adjusted.

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